Privacy Policy

1. Information We Collect

Rebel Connect may collect personal information from customers and users when they interact with our services, website, or communications platforms.

The types of information we may collect include:

Name
Mobile phone number
Email address
Mailing address
Account or service related information
Any information voluntarily provided during customer support interactions
Message delivery and interaction data such as timestamps, message status, and engagement information

When you opt in to receive SMS messages from Rebel Connect, we may also collect:

Your mobile phone number
Your name, if provided
Any information you provide in SMS responses
Message delivery and interaction data

2. How We Collect Your Information

We collect information directly from you when you interact with Rebel Connect services. This may occur when you:

Enter your contact information on our website
Submit a form requesting service, support, or information
Register for services or create an account
Communicate with our customer support team
Provide your phone number for SMS communications
Interact with our SMS messaging services

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, or usage data that helps us improve the performance and reliability of our services.

3. How We Use Your Information

Rebel Connect uses collected information to operate, maintain, and improve our services.

This may include:

Providing internet, television, and related communication services
Responding to customer inquiries or support requests
Sending service updates, account notifications, or transactional messages
Communicating regarding appointments, installations, or service changes
Sending promotional or marketing messages only with prior consent
Analyzing service performance and customer engagement
Improving the functionality, reliability, and security of our services and website

4. Sharing Your Information

Rebel Connect does not sell, rent, or share your personal information with third parties for their marketing or promotional purposes.

We may share limited information with trusted service providers who assist us in delivering our services. These may include:

SMS messaging providers
Telecommunications carriers
Website hosting providers
Customer support platforms
Technical infrastructure providers

These service providers are contractually required to protect your information and may only use it for the purpose of delivering services on behalf of Rebel Connect.

Mobile information and SMS opt in data will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Data Security and Retention

Rebel Connect implements reasonable technical and organizational safeguards to protect customer information from unauthorized access, disclosure, alteration, or destruction.

Personal information is retained only as long as necessary to provide services, maintain operational records, comply with legal obligations, or resolve disputes.

6. Your Choices and Rights

You may manage how Rebel Connect communicates with you.

You may:

Opt out of SMS communications by replying STOP or UNSUBSCRIBE
Request assistance by replying HELP
Contact us to request access to or deletion of your information where applicable

Requests may be submitted using the contact information below.

7. Changes to This Policy

Rebel Connect may update this Privacy Policy periodically to reflect updates to our services, business practices, or legal requirements.

When changes are made, the updated policy will be posted on our website.

Continued use of our services indicates acceptance of the revised policy.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
Rebel Connect
833-732-3536
support@rebelconnect.com